Cancellation Policy – GoNearbyU
Last Updated: March 5, 2026
At GoNearbyU, we aim to provide a smooth and reliable experience for both customers and service professionals. This Cancellation Policy explains the rules and conditions for canceling or rescheduling service bookings made through the GoNearbyU platform.
Users can cancel a booked service directly through the GoNearbyU application.
Free Cancellation:
Bookings can be canceled before a service professional is assigned or before the professional starts traveling to your location.
Late Cancellation:
If a booking is canceled after the service professional has been assigned or is on the way, a small cancellation fee may apply.
In rare situations, a service provider may cancel a booking due to:
Emergency or unforeseen circumstances
Location or travel limitations
Scheduling conflicts
If this happens, users will be notified immediately and may choose to reschedule or book another professional.
Users may reschedule their service depending on the availability of service professionals.
Rescheduling should ideally be done at least a few hours before the scheduled service time to avoid inconvenience to the professional.
If the service professional arrives at the location and the user is unavailable or unreachable, the booking may be marked as a No-Show.
In such cases:
The booking may be canceled
A cancellation or service fee may apply
Refunds, if applicable, will be processed according to the payment method used during booking.
Refund processing times may vary depending on the payment provider.
Users who repeatedly cancel confirmed bookings or misuse the booking system may face:
Temporary account restrictions
Limited booking access
This helps maintain fairness for both customers and service professionals.
GoNearbyU reserves the right to update this Cancellation Policy at any time. Updates will be reflected within the application.
For questions regarding cancellations or refunds, please contact:
Email: support@gonearbyu.com
App Name: GoNearbyU
By using GoNearbyU, you agree to the terms outlined in this Cancellation Policy.
